FAQ

You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:

• Add the products you want to purchase to your cart.
• Select your delivery method and enter the delivery address.
• Enter your billing address together with the payment information.
• You will be asked to accept the Terms and Conditions.
• Before you submit your order, you will be given the opportunity to review your selection and check the total price of your order.

We will send you an email confirming receipt of your order once it has been submitted. As soon as the goods are shipped, you will receive a shipping notification email. All orders are subject to availability of the products at the time of dispatch.

We only accept return requests for goods purchased on this Website. For returns of products purchased from another retailer, please contact the original store of purchase.

We will accept returns for change of mind within 14 days from date of receipt.

For full details please see our http://luggageset.com.au/returns-and-refunds/

In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact us immediately on 1800 331 690 and our Customer Service team will be able to assess the status of your order and assist where possible. Once the request is placed there is no guarantee that we can stop your order from shipping.

Please check your Invoice to review the items purchased. If you are missing an item, please open up the box and check inside each piece to make sure the missing item(s) is not “nested” inside another product – we do this to avoid any missed parcels during delivery.

After you have checked inside each piece and the missing item is not “nested”, please contact our Heys America representative to file an investigation.

UPS Ground shipping is free on orders over $59.99. Express options are also available for an additional cost